The Top Service 5 star rating next to our store's name is a sign of superlative quality. It means that Tinker Tots participates in the Yahoo! Customer Rating Program, and that customers who have ordered from us have given us the highest ratings. The star means that we are the best of the best, with at least 95% positive ratings. CONTACTING US We love to here from you! We prefer that you contact us via email and we will respond very quickly. Telephone: 714-921-2332, 9 AM - 4 PM(PST) EMAIL US AT: info@tinkertots.com OUR GUARANTEE We want every TinkerTots.com shopping experience to be convenient, easy and fun! To ensure this, we offer 100% satisfaction guaranteed on all your purchases! MERCHANDISE RETURN POLICY We stand behind the quality of all of our products. You may return any unused item in its original condition and packaging within 30 days for any reason. We will gladly issue a credit covering the value of your returned item, less shipping and handling charges. Tinker Tots reserves the right to refuse merchandise returned in a damaged or obviously used condition, if the return does not include an RMA on the outside of the package or if the return is beyond our 30 day return period. An RMA (Return Merchandise Authorization) is required! Returns made without authorization will be refused by Tinker Tots! Please email us at orders@tinkertots.com to obtain an RMA before you make a return! Should the item be defective in any way, please contact us via email for a return authorization and return shipping label. Should an order be returned to us marked "Refuse Delivery", you will be charged for the original shipping charges since they are paid by us when the order is shipped and are not refundable. SPECIAL ORDERS If you don’t find the Playhut or Pacific Play Tents item you’re looking for, please email us and we will make every effort to get it for you! PAYMENT AND SECURITY We accept Visa, Mastercard, American Express, Optima, and Discover credit cards or you may make payment through your Paypal account. All orders are processed through our secure server, using the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Your credit card number is encrypted by Yahoo! Shopping when you place your order in order to provide maximum security. All information you provide is kept in strict confidence. Tinker Tots will not share or sell your information to anyone. We also accept checks and ship upon receipt and clearance of check. PRIVACY This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information." SHIPPING Orders are shipped within 48 hours via UPS Ground. Shipping is automatically calculated via our direct connection to carrier shipping tables. Next Day and 2nd Day air is available upon request for an additional charge. Tinker Tots reserves the right to make the selection between UPS Ground and Priority Mail shipping if Ground shipping can be delivered more quickly at no additional charge to the customer. Tinker Tots ships via Ground Transportation unless otherwise requested by our customer. Please note that shippers do not count the pick-up day as the 1st day for orders placed with expedited shipping! Week-end days also do not count as delivery days! Other shipping methods: 3 Day Select 2nd Day Air Next Day Air Saver U.S. Postal Service Express Mail (Overnight Delivery) Delivery Destinations: Continental United States,Alaska, Hawaii, Puerto Rico, Military APO addresses SHIPPING TO ALASKA, HAWAII AND PUERTO RICO Orders may be shipped to Alaska and Hawaii, and Puerto Rico via U.S. Postal Service Priority Mail or UPS 2nd Day Air upon request. The shipping charge will be added to your order. Frequently Asked Questions How do I find out the shipping charges before placing my order? Click the "Order" button on the item you are interested in. This will put the item in your shopping basket. Putting something in your shopping basket does not commit you to buying it. Enter your delivery zip code and state in the Shipping Calculator and click on "Apply". You will then see the shipping charges applicable to your order. You may see the cost of expedited shipping methods by using the Shipping Calculator drop down menu. Tinker Tots is linked directly to the UPS shipping tables which are based upon the delivery zip code. If you wish to place the order, you will then be asked for the billing address and credit card number. The order is not placed until you enter this information and click on "Continue". You may leave at any time prior to this and the order will not be processed. How can I find how how long delivery will take? You can click on "Delivery Time" on the left navigation bar to see the number of business days for UPS Ground delivery. Use the following day's date after the order is placed for the ship date, since we ship all orders the next day after it is received. Please note that shippers do not count the pick-up day as the 1st day for orders placed with expedited shipping! Week-end days also do not count as delivery days! I'm reluctant to use my credit card online. Can I place the order by phone? All online transactions are handled with industry-standard SSL encryption. When you enter your credit card into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." For those who are not comfortable processing their orders online, feel free to phone your order to us at (714) 921-2332. |